(5.0 / 5)2057+ Ratings

Adore Beauty Reviews

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Overall Rating

5.0
9 Reviews
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About Adore Beauty

Adore Beauty is an online beauty store based in Australia. They offer a wide range of beauty products from over 260+ cosmetics brands and more than 11,000 beauty care products. Their product range includes skincare, haircare, and cosmetic products. They carry brands like Dermalogica, Clarins, SK-II, and Aesop among others. They also offer products from popular brands like Skinstitut, COSRX, K18, The Ordinary, and La Roche-Posay. Adore Beauty also provides a shopping app that allows customers to shop their favourite beauty brands, filter by needs, explore fresh content, discover new arrivals and purchase their all-time favourite products. They also offer a new service called Subscribe and Save which allows customers to auto-replenish their favourite Adore Beauty products. This service includes products from cult brands like Alpha-H, AB LAB, Ultra Violette, La Roche-Posay, CeraVe, Giorgio Armani, ELEVEN, and Viviology. Adore Beauty is dedicated to delivering the best curation of must-have beauty products in Australia.

Adore Beauty Pros & Cons

Pros:

  • High Customer Satisfaction: Adore Beauty has a high rating of 4.83 stars based on 11,430 reviews.
  • Discount Programs: Offers a 10% discount through the Adore Subscribe & Save program.
  • Customer Testimonials: Positive feedback from customers, showcasing satisfaction with service and products.

Cons:

  • Discount Code Issues: Some customers have reported that discount codes do not apply to any product.
  • Shipping Issues: There have been complaints about items not being shipped to certain addresses, leading some to question the legitimacy of the site.
  • Mixed Reviews: While many customers are satisfied, there are also negative reviews indicating potential issues with shipping and discount codes.

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Adore Beauty Customer Reviews (9)

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Ella Reardon
Ella Reardon
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Feb 15, 2023
Martina Fuchs
Martina Fuchs
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Feb 13, 2023
Dana Napier
Dana Napier
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Feb 13, 2023
Pázmán Szathmár
Pázmán Szathmár
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Feb 12, 2023
Callum Baxter
Callum Baxter
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Feb 11, 2023
Zara Ecuyer
Zara Ecuyer
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Feb 11, 2023
Anthony Clarke
Anthony Clarke
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Feb 10, 2023
Nansen Kristensen
Nansen Kristensen
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Feb 10, 2023
Toby Henry
Toby Henry
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Feb 9, 2023

Adore Beauty Customer’s Q&A

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Adore Beauty Features and Benefits

Adore Beauty is a leading online beauty retailer with a range of features and benefits:

  • Personalized Shopping Experience: Adore Beauty uses real-time browsing data to deliver a highly personalized online shopping experience that mimics that of a brick-and-mortar store.
  • Wide Range of Products: The web store is an official stockist of over 300 brands and home to over 11,000 products.
  • Fast and Affordable Shipping: The retailer makes shopping easy for its customers with fast and affordable shipping.
  • Hassle-Free Returns: Customers can return products easily if they are not satisfied.
  • Customer Feedback: The company collects and listens to customer feedback to shape its brand identity and ethical approach.
  • Loyalty Program: Adore Beauty has a loyalty program, Adore Society, where members are rewarded with unique and personalized delights based on their purchase history, favorite products, and beauty needs. This includes special access to gifts, the latest brands and products, and money-can’t-buy experiences.

These features and benefits make Adore Beauty a popular choice for beauty enthusiasts. Enjoy shopping!

Adore Beauty Pricing

Adore Beauty offers various promotions and discounts, but the base prices for products vary by brand and type. Here are some key points regarding pricing:

  • Minimum Spend Requirements:

    • For the New Adore Society Member Offer, a minimum spend of $99 is required.
    • For the New Customer Offer, a minimum spend of $80 is required.
    • For the Nextbuy Offer, a minimum spend of $99 applies.
  • Discounts and Rewards:

    • New customers get $15 off on orders over $80.
    • A $20 reward is added to the account for new Adore Society members.
    • A $20 reward is also available with the Nextbuy Offer.
  • Gifts with Purchase:

    • Free gifts are available with specific purchases, such as a free NYX gift with the purchase of three NYX products.
    • Free gifts are also available with purchases from brands like Essie and Clinique.

For the most accurate and up-to-date pricing information, it is best to visit the Adore Beauty website directly.

About adorebeauty.com.au Payment Method?

The payment methods available on adorebeauty.com.au include Google Pay, Afterpay, Paypal, and Credit Card. Please note that if you choose to pay online using your credit card, your credit card details are not stored by Adore Beauty. They are encrypted and passed directly to the bank through their security provider.

Adore Beauty FAQs

FAQ

How To Open A Adore Beauty Account?

To open an account on Adore Beauty, follow these steps:

  1. Visit the Adore Beauty website.
  2. Click on the 'Join Adore Society' option.
  3. Fill in the required details such as name, email, and password.
  4. Agree to the terms and conditions and privacy policy.
  5. Click on the 'Create Account' button.

After creating an account, users can enjoy benefits such as receiving a $20 reward on a minimum spend of $99. Remember, an account is needed to start a subscription service with Adore Beauty. Enjoy shopping!

FAQ

Adore Beauty Alternatives

Here are some alternatives to Adore Beauty:

  1. Sephora: Offers a wide range of cosmetics and skincare products from various brands. Sephora offers more makeup brands than Adore Beauty.
  2. Kiehl's: A natural skin care, hair care and body care company. Offers a range of premium skincare products. Kiehl's offers more high-end skincare products than Adore Beauty.
  3. Cult Beauty: The insider’s guide to the world's best beauty products. Offers a range of cosmetics and skincare products from various brands. Cult Beauty offers more luxury brands than Adore Beauty.
  4. The Body Shop: A global beauty brand with a wide range of natural, cruelty-free and ethically sourced products. The Body Shop offers more natural skincare products than Adore Beauty.
  5. Beauty Bay: An online beauty retailer that offers a curated selection of makeup, skincare, haircare and fragrance products from the world’s leading brands. Beauty Bay offers more niche brands than Adore Beauty.
  6. Look Fantastic: Offers a wide range of beauty products including skincare, haircare, makeup, and fragrance.
  7. Mecca: An Australian-based store which sells makeup, skincare and body care brands like Dermalogica, NARS and Benefit.
  8. Ulta Beauty: A U.S.-based beauty store chain that offers cosmetics, skincare, and fragrances.
  9. Nordstrom: A department store that carries a wide variety of luxury beauty and skincare brands.
  10. Net-A-Porter: An online luxury fashion retailer that also carries a curated selection of beauty products.

Each of these alternatives offers a unique selection of products and brands, catering to different beauty needs and preferences. It's always a good idea to explore multiple platforms to find the best fit for individual beauty needs.

FAQ

When will I receive my order?

Delivery time varies depending on shipping options. Normally, the delivery may take 2-6 business days.
FAQ

What is Adore Beauty's return policy?

If customers are not satisfied with their purchase, they can return it within 130 days. Adore Beauty accepts returns if they are uopened, unused, and in the original packaging.
FAQ

Does Adore Beauty offer promotions?

They regularly offer discounts and promotions through UNiDAYS.
FAQ

How can I contact Adore Beauty's customer service?

You can contact them through Live Chat, Phone, and E-mail.
FAQ

Does Adore Beauty offer free shipping?

They offer free Express Shipping on all Australian orders over $65.
FAQ

How can I contact Adore Beauty customer service?

You can contact Adore Beauty customer service through the following methods:

  • Phone: 6 (139) 344-1671
  • Email: service@adorebeauty.com.au
  • Live Chat: Available on their website from Sunday to Friday, 9am - 10pm AEST, and Saturday, 9am - 4pm AEST.

Please note that due to high volumes, email responses may take 2-3 business days. If your enquiry is urgent, it's recommended to use Live Chat or call them directly.

FAQ

About adorebeauty.com.au Prices and Cost?

Adore Beauty offers a variety of beauty products with different prices. They have a program called Adore Subscribe & Save where customers can enjoy a 10% discount on their subscription orders. A bonus deluxe size gift is given with every 3rd order and a 15% discount is applied on the 5th order. They also offer free delivery and free samples. Customers have the flexibility to adjust their delivery frequency, to skip or delay shipments, and to easily add or remove products from auto-replenishment. Some of the products and their prices are as follows: Estée Lauder Double Wear Stay In Place Makeup is priced at $75.00, La Roche-Posay Anthelios Invisible Fluid Facial Sunscreen SPF 50+ is $35.95, Ultra Violette Supreme Screen Hydrating Facial SKINSCREEN SPF50+ is $52.00, IT Cosmetics Your Skin But Better CC+ Cream SPF50 is $73.00, ELEVEN Australia Miracle Hair Treatment - 125ml is $27.95, ELEVEN Australia Hydrate My Hair Moisture Conditioner 300ml is $28.95, ELEVEN Australia Hydrate My Hair Moisture Shampoo 300ml is $27.95, and Giorgio Armani Luminous Silk Foundation is $105.00. All these prices are before the 10% discount. Please note that prices may vary and it's always best to check the website for the most accurate and up-to-date information.

FAQ

What is the return policy of Adore Beauty?

Adore Beauty has a 130-day return policy. If you change your mind about your purchase, you are welcome to return your product. Items must be returned within 130 days after your purchase date. The items must be unopened, unused and in the original packaging for change of mind, ordered incorrect item and the Scent Room promise. Gift cards/vouchers purchased cannot be returned and are not redeemable for cash unless faulty. Shipping on Refundid returns is at the cost of the customer and is deducted from the refund. For returns processed through the returns form, the customers will pay for their shipping and receive a full refund of their item(s). Shipping is charged at a flat rate of $9.60. Items bought on sale or with the use of discount code will be refunded at the price paid after discount. Orders placed with gift cards or store credit will have the full amount refunded via Refundid, the gift card/store credit will not be reinstated, unless returned via their returns form. If you have received an item(s) that has arrived damaged, please take a photo and contact them within 7 days of delivery. If you have received the wrong item(s), you can return your item(s) free of charge and Adore will cover any shipping costs.

FAQ

About adorebeauty.com.au Popular Products and Services?

Adore Beauty is Australia’s number one pure play online beauty retailer, and an official stockist of over 260 leading beauty brands. They offer a massive range of products (over 13,000), from premium to everyday. Some of their most popular makeup brands include M.A.C Cosmetics, Estee Lauder, Benefit Cosmetics and Jane Iredale. They also offer skincare, haircare, fragrances, bath & body care, wellness products, and men's grooming essentials. Featured brands on Adore Beauty include Aspect, Alpha-H, Dermalogica, Olaplex, and Estée Lauder. They have a service team of beauty junkies ready to help you out with help on live chat, email, phone, or social media. They also offer plenty of opportunities to try before you buy with samples and minis. They are known for their fast delivery and excellent customer service.

FAQ

What are some of the most popular skincare brands on Adore Beauty?

The most popular skincare brands on Adore Beauty include SkinCeuticals, Aspect, Alpha-H, and Dermalogica. Some of the top-selling products are the SkinCeuticals C E Ferulic Serum, Aspect Phytostat 9, and Ultra Violette Supreme Screen Sunscreen. These products are highly sought after for their quality and effectiveness in skincare routines.

FAQ

How do I use Google Pay on Adore Beauty?

To use Google Pay on Adore Beauty, you need to follow these steps:

  1. Download and set up the Google Pay app with your Google account.
  2. Add your cards, bank accounts, and more to Google Pay.
  3. Open the Adore Beauty app and proceed to checkout.
  4. At checkout, tap the Google Pay button.
  5. If asked, choose a payment method and enter your shipping address.
  6. Confirm your order.

Please note that these steps are general and might vary slightly depending on your device and the software version it runs. If you encounter any issues, please refer to the specific help sections in the Google Pay and Adore Beauty apps.

FAQ

adorebeauty.com.au Return Policy?

Adore Beauty has a 130-day return policy. If you change your mind about your purchase, you are welcome to return your product to them. Items must be returned within 130 days after your purchase date. They will need to receive the items back unopened, unused and in the original packaging for change of mind, ordered incorrect item and the Scent Room promise. Gift cards/vouchers purchased cannot be returned and are not redeemable for cash unless faulty. Shipping on returns is at the cost of the customer and is deducted from the refund. For returns processed through the returns form, the customers will pay for their shipping and receive a full refund of their item(s). Shipping is charged at a flat rate of $9.60. Items bought on sale or with the use of discount code will be refunded at the price paid after discount. Orders placed with gift cards or store credit will have the full amount refunded, the gift card/store credit will not be reinstated, unless returned via their returns form.

As for their shipping policy, Adore Beauty offers free standard shipping on all Australian orders without a minimum spend. Express shipping is available for an additional fee. They also offer international shipping to select countries. The dispatch times are the same day for all orders placed before 4pm AEST. Orders placed on public holidays and weekends will dispatch on the following business day. Free express shipping thresholds vary for Adore Society members. Level 3 members receive free express shipping for orders over $30, Level 2 members for orders over $45, and Level 1 & Non-Members for orders over $65. The total delivery time varies from 1-3 business days for Australia Post Express to 2-7 business days for Australia Post eParcel. Same-Day Delivery is available for select Melbourne postcodes only, on orders placed before 12pm, and is not available on weekends or public holidays. Adore Beauty can only ship to a limited number of countries, as listed on their Shipping page. Adore Beauty is not responsible for customs charges and restrictions that vary from country to country and result from the importation of certain products. The purchaser remains responsible for all charges and fees incurred.

FAQ

How do I return an item to Adore Beauty?

To return an item to Adore Beauty, you need to follow these steps:

  1. Items must be returned within 130 days after your purchase date.
  2. The items should be unopened, unused and in the original packaging.
  3. If you change your mind about your purchase or ordered the incorrect item, you can return your product. This also applies to items from the Scent Room.
  4. Gift cards/vouchers purchased cannot be returned and are not redeemable for cash unless faulty.
  5. Shipping on returns is at the cost of the customer and is deducted from the refund.
  6. If you have received an item that has arrived damaged, please take a photo and contact Adore Beauty within 7 days of delivery.
  7. If you have received the wrong item, you can return your item free of charge and Adore Beauty will cover any shipping costs.

Please note that items bought on sale or with the use of a discount code will be refunded at the price paid after discount. Orders placed with gift cards or store credit will have the full amount refunded, the gift card/store credit will not be reinstated, unless returned via the returns form. If you've had an allergic reaction to a product, please take a photo of the reaction and discontinue use of the product immediately. Allergy returns must be less than 20% used upon arrival back with Adore Beauty. Adore Beauty will cover the shipping costs for these returns.

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