Adore Beauty Reviews

You can contact Adore Beauty customer service through the following methods:

• Phone: 6 (139) 344-1671
• Email: service@adorebeauty.com.au
• Live Chat: Available on their website from Sunday to Friday, 9am - 10pm AEST, and Saturday, 9am - 4pm AEST.

Please note that due to high volumes, email responses may take 2-3 business days. If your enquiry is urgent, it's recommended to use Live Chat or call them directly.

Adore Beauty offers a variety of beauty products with different prices. They have a program called Adore Subscribe & Save where customers can enjoy a 10% discount on their subscription orders. A bonus deluxe size gift is given with every 3rd order and a 15% discount is applied on the 5th order. They also offer free delivery and free samples. Customers have the flexibility to adjust their delivery frequency, to skip or delay shipments, and to easily add or remove products from auto-replenishment. Some of the products and their prices are as follows: Estée Lauder Double Wear Stay In Place Makeup is priced at $75.00, La Roche-Posay Anthelios Invisible Fluid Facial Sunscreen SPF 50+ is $35.95, Ultra Violette Supreme Screen Hydrating Facial SKINSCREEN SPF50+ is $52.00, IT Cosmetics Your Skin But Better CC+ Cream SPF50 is $73.00, ELEVEN Australia Miracle Hair Treatment - 125ml is $27.95, ELEVEN Australia Hydrate My Hair Moisture Conditioner 300ml is $28.95, ELEVEN Australia Hydrate My Hair Moisture Shampoo 300ml is $27.95, and Giorgio Armani Luminous Silk Foundation is $105.00. All these prices are before the 10% discount. Please note that prices may vary and it's always best to check the website for the most accurate and up-to-date information.

Adore Beauty has a 130-day return policy. If you change your mind about your purchase, you are welcome to return your product. Items must be returned within 130 days after your purchase date. The items must be unopened, unused and in the original packaging for change of mind, ordered incorrect item and the Scent Room promise. Gift cards/vouchers purchased cannot be returned and are not redeemable for cash unless faulty. Shipping on Refundid returns is at the cost of the customer and is deducted from the refund. For returns processed through the returns form, the customers will pay for their shipping and receive a full refund of their item(s). Shipping is charged at a flat rate of $9.60. Items bought on sale or with the use of discount code will be refunded at the price paid after discount. Orders placed with gift cards or store credit will have the full amount refunded via Refundid, the gift card/store credit will not be reinstated, unless returned via their returns form. If you have received an item(s) that has arrived damaged, please take a photo and contact them within 7 days of delivery. If you have received the wrong item(s), you can return your item(s) free of charge and Adore will cover any shipping costs.

Adore Beauty is Australia’s number one pure play online beauty retailer, and an official stockist of over 260 leading beauty brands. They offer a massive range of products (over 13,000), from premium to everyday. Some of their most popular makeup brands include M.A.C Cosmetics, Estee Lauder, Benefit Cosmetics and Jane Iredale. They also offer skincare, haircare, fragrances, bath & body care, wellness products, and men's grooming essentials. Featured brands on Adore Beauty include Aspect, Alpha-H, Dermalogica, Olaplex, and Estée Lauder. They have a service team of beauty junkies ready to help you out with help on live chat, email, phone, or social media. They also offer plenty of opportunities to try before you buy with samples and minis. They are known for their fast delivery and excellent customer service.

The most popular skincare brands on Adore Beauty include SkinCeuticals, Aspect, Alpha-H, and Dermalogica. Some of the top-selling products are the SkinCeuticals C E Ferulic Serum, Aspect Phytostat 9, and Ultra Violette Supreme Screen Sunscreen. These products are highly sought after for their quality and effectiveness in skincare routines.

The payment methods available on adorebeauty.com.au include Google Pay, Afterpay, Paypal, and Credit Card. Please note that if you choose to pay online using your credit card, your credit card details are not stored by Adore Beauty. They are encrypted and passed directly to the bank through their security provider.

To use Google Pay on Adore Beauty, you need to follow these steps:

1. Download and set up the Google Pay app with your Google account.
2. Add your cards, bank accounts, and more to Google Pay.
3. Open the Adore Beauty app and proceed to checkout.
4. At checkout, tap the Google Pay button.
5. If asked, choose a payment method and enter your shipping address.
6. Confirm your order.

Please note that these steps are general and might vary slightly depending on your device and the software version it runs. If you encounter any issues, please refer to the specific help sections in the Google Pay and Adore Beauty apps.

Adore Beauty has a 130-day return policy. If you change your mind about your purchase, you are welcome to return your product to them. Items must be returned within 130 days after your purchase date. They will need to receive the items back unopened, unused and in the original packaging for change of mind, ordered incorrect item and the Scent Room promise. Gift cards/vouchers purchased cannot be returned and are not redeemable for cash unless faulty. Shipping on returns is at the cost of the customer and is deducted from the refund. For returns processed through the returns form, the customers will pay for their shipping and receive a full refund of their item(s). Shipping is charged at a flat rate of $9.60. Items bought on sale or with the use of discount code will be refunded at the price paid after discount. Orders placed with gift cards or store credit will have the full amount refunded, the gift card/store credit will not be reinstated, unless returned via their returns form.

As for their shipping policy, Adore Beauty offers free standard shipping on all Australian orders without a minimum spend. Express shipping is available for an additional fee. They also offer international shipping to select countries. The dispatch times are the same day for all orders placed before 4pm AEST. Orders placed on public holidays and weekends will dispatch on the following business day. Free express shipping thresholds vary for Adore Society members. Level 3 members receive free express shipping for orders over $30, Level 2 members for orders over $45, and Level 1 & Non-Members for orders over $65. The total delivery time varies from 1-3 business days for Australia Post Express to 2-7 business days for Australia Post eParcel. Same-Day Delivery is available for select Melbourne postcodes only, on orders placed before 12pm, and is not available on weekends or public holidays. Adore Beauty can only ship to a limited number of countries, as listed on their Shipping page. Adore Beauty is not responsible for customs charges and restrictions that vary from country to country and result from the importation of certain products. The purchaser remains responsible for all charges and fees incurred.

To return an item to Adore Beauty, you need to follow these steps:

1. Items must be returned within 130 days after your purchase date.
2. The items should be unopened, unused and in the original packaging.
3. If you change your mind about your purchase or ordered the incorrect item, you can return your product. This also applies to items from the Scent Room.
4. Gift cards/vouchers purchased cannot be returned and are not redeemable for cash unless faulty.
5. Shipping on returns is at the cost of the customer and is deducted from the refund.
6. If you have received an item that has arrived damaged, please take a photo and contact Adore Beauty within 7 days of delivery.
7. If you have received the wrong item, you can return your item free of charge and Adore Beauty will cover any shipping costs.

Please note that items bought on sale or with the use of a discount code will be refunded at the price paid after discount. Orders placed with gift cards or store credit will have the full amount refunded, the gift card/store credit will not be reinstated, unless returned via the returns form. If you've had an allergic reaction to a product, please take a photo of the reaction and discontinue use of the product immediately. Allergy returns must be less than 20% used upon arrival back with Adore Beauty. Adore Beauty will cover the shipping costs for these returns.